1. Our Commitment to Satisfaction

At Knowledge Capital, we are committed to providing high-quality educational resources that deliver real value. We stand behind our products with a satisfaction guarantee because we believe in the transformative power of our materials when properly implemented.

We understand that purchasing educational resources is an investment in your future, and we want you to feel confident in that investment. That's why we offer a fair and transparent refund policy designed to provide you with peace of mind while also protecting our intellectual property.

2. Refund Eligibility by Product Category

Different types of products have different refund policies as outlined below:

2.1 Digital Products

Our digital products include e-books, PDF guides, spreadsheets, templates, and other downloadable resources.

• Refund Window: 30 days from the date of purchase
• Refund Conditions: You must demonstrate that you've reviewed the material and made a reasonable attempt to implement the strategies or use the resources as intended.
• Required Documentation: A brief explanation of how you used the product and why it didn't meet your expectations.

2.2 Online Courses

Our online courses include video lectures, worksheets, quizzes, and other interactive learning materials.

• Refund Window: 60 days from the date of purchase
• Refund Conditions: You must have completed at least 30% of the course modules and exercises to be eligible for a refund.
• Required Documentation: Course progress report and specific feedback about why the course didn't meet your needs.

2.3 Coaching and Consulting Services

Our coaching and consulting services include one-on-one sessions, group coaching programs, and personalized advisory services.

• Refund Window: 14 days from the first session or 30 days from purchase, whichever comes first
• Refund Conditions: You must have attended at least one scheduled session and followed any preparatory instructions provided.
• Required Documentation: Specific feedback about why the service didn't meet your expectations and what outcomes were not achieved.

2.4 Subscription Services

Our subscription services include membership sites, recurring content delivery, and ongoing access to resources.

• Refund Window: 30 days from the initial subscription date for the first payment only
• Refund Conditions: You must have logged in and accessed the subscription content at least 3 times.
• Required Documentation: Specific feedback about why the subscription didn't meet your expectations.
• Note: Subsequent subscription payments are not refundable, but you can cancel your subscription at any time to prevent future charges.

2.5 Live Events and Workshops

Our live events and workshops include in-person or virtual training sessions, conferences, and interactive group learning experiences.

• Refund Window:
  • More than 30 days before the event: Full refund
  • 15-30 days before the event: 50% refund
  • Less than 15 days before the event: No refund, but you may transfer your ticket to another person
• Required Documentation: For ticket transfers, we need the name and contact information of the person receiving the ticket.

3. How to Request a Refund

3.1 Refund Request Process

To request a refund, please follow these steps:

1. Email our customer support team at [email protected] with the subject line "Refund Request: [Your Order Number]"
2. Include the following information in your email:
   • Your full name
   • Order number
   • Date of purchase
   • Product(s) for which you're requesting a refund
   • Reason for your refund request
   • Any required documentation as specified in Section 2
3. Our customer support team will review your request and respond within 3 business days

3.2 Refund Processing Timeline

Once your refund is approved:

• Credit card refunds typically process within 5-10 business days, depending on your credit card company's policies
• PayPal refunds typically process within 3-5 business days
• Bank transfers may take 7-14 business days to appear in your account

You will receive an email confirmation when your refund has been processed.

4. Exceptions and Non-Refundable Items

The following items and situations are not eligible for refunds:

• Products marked as "non-refundable" at the time of purchase
• Products that have been excessively downloaded, accessed, or used (as determined at our discretion)
• Purchases where there is evidence of fraud or abuse of our refund policy
• Products purchased during special promotions explicitly marked as "final sale"
• Bonus items or free products included with a purchase
• Products where you have claimed a completion certificate or continuing education credits

5. Special Circumstances

5.1 Technical Issues

If you experience technical issues that prevent you from accessing or using our products, please contact our technical support team at [email protected] before requesting a refund. We're committed to resolving technical issues promptly and ensuring you can access your purchase.

5.2 Health or Emergency Situations

In cases of serious illness, family emergency, or other extenuating circumstances that prevent you from using our products within the refund window, please contact us with appropriate documentation. We may extend the refund window or offer alternative accommodations at our discretion.

5.3 Accidental Purchases

If you accidentally purchased the wrong product or made a duplicate purchase, please contact us immediately. We can often resolve these issues without requiring a formal refund request.

6. Our Satisfaction Guarantee

Certain products carry our "Satisfaction Guarantee," which is highlighted on the product page at the time of purchase. These guarantees may offer more generous refund terms than our standard policy. The specific terms of any satisfaction guarantee will be clearly stated on the product page and supersede this general refund policy.

Our satisfaction guarantee is based on good faith implementation of our materials. We believe that when properly used, our products deliver significant value, and we stand behind that belief with our guarantee.

7. Changes to Our Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. The policy in effect at the time of your purchase will apply to that purchase.

8. Contact Information

If you have questions about our refund policy, please contact us at:

Knowledge Capital
17274 Prosacco Stravenue
Kunzeport, SK L6Y0K0
Email: [email protected]
Phone: +1 (949) 658-5961

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM EST.